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Appendix
Cannot connect to a wireless LAN network
Cannot connect to the network.
Make sure your mobile device is connected to your wireless network before setting up this unit. link
You can connect this unit to your network router using an Ethernet cable sold separately. Once connected via Ethernet, the HEOS app should recognize this unit and you can manually move it to your wireless network using “Settings” - “My Devices” - (“Device Name”) - “Network”.
Shorten the distance from the wireless LAN access point and remove any obstructions to improve access first before re-connecting again. Place the unit away from microwave ovens and other network access points.
Configure the access point channel settings away from channels that are being used by other networks.
This unit is not compatible with WEP (TSN).
Cannot connect to the network using iPhone/iPod touch/iPad.
Update the iPhone/iPod touch/iPad firmware to the latest version.
When configuring the settings via a wireless connection, iOS 10.0.2 or later needs to be supported.
