Search result
Bluetooth cannot be played back
Bluetooth devices cannot be connected to this unit.
The Bluetooth function in the Bluetooth device has not been enabled. See the Owner’s Manual of the Bluetooth device to enable the Bluetooth function.
Bring the Bluetooth device near to this unit.
The Bluetooth device cannot connect with this unit if it is not compatible with the A2DP profile.
Turn the power of the Bluetooth device off and on again, and then try again.
Smartphones and other Bluetooth devices cannot be connected.
Smartphones and other Bluetooth devices cannot be connected when “Transmitter” is set to “On”. Press Bluetooth on the remote control to switch the input source to Bluetooth, then connect the device. link
Cannot connect Bluetooth headphones.
Bring the Bluetooth headphones near to this unit.
Turn the power of the Bluetooth headphones off and on again, and then try again.
Go to “General” - “Bluetooth Transmitter”, and set “Transmitter” to “On” within the menu. link
Make sure this unit is not already connected to another pair of Bluetooth headphones. Check the currently connected Bluetooth headphones by pressing INFO on the remote control or STATUS button on the unit.
Disconnect the connected Bluetooth headphones before connecting the ones you want to use.
Bluetooth headphones cannot be connected if Bluetooth is being used as an input source in any zone.
Bluetooth headphones cannot be connected if this unit is grouped in the HEOS App. Remove this unit from the group to enable Bluetooth headphones connection.
The Bluetooth headphones cannot connect with this unit if it is not compatible with the A2DP profile.
Connection and operation are not guaranteed for all Bluetooth-enabled devices.
This unit can only connect to one Bluetooth headphone at a time. However, up to 8 Bluetooth headphones can be registered. You can switch between registered devices from “Device List” in the “Bluetooth Transmitter” menu. link
The sound is cut off.
Bring the Bluetooth device near to this unit.
Remove obstructions between the Bluetooth device and this unit.
To prevent electromagnetic interference, locate this unit away from microwave ovens, wireless LAN devices and other Bluetooth devices.
Reconnect the Bluetooth device.
The sound is cut off or noise occurs when using Bluetooth headphones.
Move the Bluetooth headphones closer to this unit.
Remove obstructions between the Bluetooth headphones and this unit.
Reconnect the Bluetooth headphones.
To prevent electromagnetic interference, locate this unit away from microwave ovens, wireless LAN devices and other Bluetooth devices.
We recommend using wired LAN to connect this unit and other devices.
Bluetooth transmits on the 2.4 GHz band which may interfere with Wi-Fi transmitted on this band. Connect this unit and other devices to Wi-Fi network on a 5 GHz band if available on your Wi-Fi router.
Audio is delayed on my Bluetooth headphones.
This unit cannot adjust audio delay on Bluetooth headphones.