Overview

Accessories

Inserting the batteries
Operating range of the remote control unit
Features

High quality sound
High performance
Easy operation
Part names and functions

Front panel
With the door open
Display
Rear panel
Remote control unit

Connections

Connections
Speaker installation
Connecting a power amp

Before connecting a power amp
Speaker configuration and “Amp Assign” settings
Connecting 5.1-channel speakers
Connecting 7.1-channel speakers
Connecting 9.1-channel speakers
Connecting 11.1-channel speakers
Connecting 13.1-channel speakers
Connecting 15.1-channel speakers
Connecting 17.1-channel speakers
Connecting 13.1-channel speakers : Bi-amp connection of front speakers
Connecting 13.1-channel speakers : Second pair of front speakers
Connecting a TV

Connection 1 : TV equipped with an HDMI connector and compatible with the ARC / eARC
Connection 2 : TV equipped with an HDMI connector and incompatible with the ARC / eARC
Connecting a playback device

Connecting a set-top box (Satellite tuner/cable TV)
Connecting a media player
Connecting a Blu-ray Disc player or DVD player
Connecting a game console or player device compatible with 8K
Connecting a turntable
Connecting a USB memory device to the USB port
Connecting to a home network (LAN)

Wired LAN
Wireless LAN
Connecting an external control device

AMP CONTROL jacks
REMOTE CONTROL jacks
FLASHER IN jack
DC OUT jacks
Connecting the power cord

Playback

Basic operation

Turning the power on
Selecting the input source
Adjusting the volume
Turning off the sound temporarily (Muting)
Playback a Blu-ray Disc player/DVD player
Playing a USB memory device

Playing files stored on USB memory devices
Listening to music on a Bluetooth device

Playing music from Bluetooth device
Pairing with other Bluetooth devices
Reconnecting to this unit from a Bluetooth device
Listening to audio on Bluetooth headphones

Listening to audio on Bluetooth headphones
Reconnecting to a Bluetooth headphones
Disconnecting Bluetooth headphones
Listening to Internet Radio

Listening to Internet Radio
Playing back files stored on a PC or NAS

Playing back files stored on a PC or NAS
Getting the HEOS App

HEOS Account
Playing from streaming music services
Listening to the same music in multiple rooms
AirPlay function

Playing songs from your iPhone, iPod touch or iPad
Playing iTunes music with this unit
Play a song from your iPhone, iPod touch or iPad on multiple synced devices (AirPlay 2)
Spotify Connect function

Playing Spotify music with this unit
Convenience functions

Adding to HEOS Favorites
Playing back HEOS Favorites
Deleting a HEOS Favorites
Adjusting the audibility of dialog and vocals (Dialog Enhancer)
Adjusting the volume of each channel to match the input source (Channel Level Adjust)
Adjusting the tone (Tone)
Selecting a Dirac Live filter (Dirac Live)
Adjusting audio delay (Audio Delay)
Changing the strength of Tactile Transducer according to the input source (Tactile Transducer)
Displaying your desired video during audio playback (Video Select)
Playing the same music in all zones (All Zone Stereo)
Changing the speaker settings to match the listening environment (Speaker Preset)
Selecting a sound mode

Selecting a sound mode
Direct playback
Pure Direct playback
Auto surround playback
Description of sound mode types
Sound mode that can be selected for each input signal
HDMI Control function

Setting procedure
Sleep timer function

Using the sleep timer
Smart select function

Calling up the settings
Changing the settings
Panel lock function

Disabling all key button operations
Disabling all button operations except VOLUME
Canceling the Panel lock function
Remote lock function

Disabling the sensor function of the remote control unit
Enabling the remote sensor function
Web control function

Controlling the unit from a web control
Playback in ZONE2/ZONE3 (Another room)

Connecting ZONE
Playback the source in ZONE2/ZONE3
Adjusting the Volume in ZONE2/ZONE3

Settings

Menu map

Menu operations
Audio

Subwoofer Level Adjust
Bass Sync
Surround Parameter
M-DAX
Volume
Audyssey®
Dirac Live
Graphic EQ
DAC Filter
Video

HDMI Setup
Output Settings
On-Screen Display
Screensaver
4K/8K Signal Format
HDCP Setup
TV Format
Inputs

Input Assign
Source Rename
Hide Sources
Source Level
Speakers
Audyssey® Setup

Procedure for speaker settings (Audyssey® Setup)
Error messages
Retrieving Audyssey® Setup settings
Manual Setup

Speaker Layout

Amp Assign
Front/Center/Surround/Surround Back/Front Wide
Height Speakers
Layout
Front Layout / Middle Layout / Rear Layout / TS/CH
Subwoofers
Subwoofer Mode
Subwoofer Layout
Bi-Amp
Front B
Settings
View Terminal Config.
Distances
Levels
Crossovers
Speaker Preset
Advanced
Subwoofer Output
Low Pass Filter
Distribution
Front Speaker
2ch Playback
Tactile Transducer
Dirac Live Setup
Network

Information
Connection
Wi-Fi Setup
Settings
Network Control
Friendly Name
Diagnostics
AirPlay
Spotify Connect
TIDAL Connect
Wi-Fi and Bluetooth
HEOS Account

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General

Language
Owner's Manual
Bluetooth Transmitter
ZONE2 Setup / ZONE3 Setup
Zone Rename
Smart Select
Trigger Out 1 / Trigger Out 2
Auto Standby
Front Panel
Firmware
Information
Usage Data
Save & Load
Setup Lock
Reset
Setting the back light of the remote control unit

Disabling the backlight
Specifying the zone used with the remote control unit

Tips

Tips
Troubleshooting

Power does not turn on / Power is turned off
Operations cannot be performed through the remote control unit
Display on this unit shows nothing
No sound comes out
Desired sound does not come out
Sound is interrupted or noise occurs
No video is shown on the TV
The menu screen is not displayed on the TV
The color of the menu screen and operations content displayed on the television is different from normal
AirPlay cannot be played back
USB memory devices cannot be played back
Bluetooth cannot be played back
The Internet radio cannot be played back
Music files on PC or NAS cannot be played back
Various online services cannot be played
The HDMI Control function does not work
Cannot connect to a wireless LAN network
When using HDMI ZONE2, the devices does not function properly
Update error messages
Resetting factory settings
Resetting network settings
Factory Restore

Appendix

About HDMI
Relationship between video signals and monitor output
Playing back a USB memory devices
Playing back a Bluetooth device
Playing back a file saved on a PC or NAS
Playing back Internet Radio
Personal memory plus function
Last function memory
Sound modes and channel output
Sound modes and surround parameters
Types of input signals, and corresponding sound modes
Explanation of terms
Trademark information
Specifications

Audio section
Wireless LAN section
Bluetooth section
General
Dimensions / Weight
Index
PDF Download

Factory Restore

When the unit or the network functions do not work properly, operation may be improved by performing the Factory Restore.

Do this when the unit still does not work properly even after trying the steps for Resetting factory settingslink or Resetting network settingslink.link, link

After performing the Factory Restore, various settings are reset to the default settings. Configure the network settings and update the firmware again.

Ope Restore AV10

WARNING

By initiating Factory Restore mode, you will be installing limited recovery firmware on this unit. Functionality will remain limited until a firmware update is performed over the Internet. Do not perform a Factory Restore if you do not have this unit connected to your home network.

Press Power Button while simultaneously pressing SETUP and DIMMER.
When “Restoring” appears on the display, release the buttons.

When the Factory Restore is complete, “Completed” appears on the display for about 5 seconds, and the unit automatically restarts.

This operation takes time because it requires reconnecting to the network, restoring and updating the firmware.

If this operation does not improve the problem, contact our customer service center.

NOTE

Do not turn off the power until the Factory Restore is complete.

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