If the symptoms do not match any of those described here, consult your dealer as it could be due to a fault in this unit. In this case, disconnect the power immediately and contact the store where you purchased this unit.

Power does not turn on / Power is turned off

Confirm that the AC adapter is plugged into the outlet.

Check all connections to HDMI connectors.

Check whether the adapter plug for the AC adapter is attached correctly to the AC adapter.

Use the AC adapter supplied with this unit.

Confirm that the power is turned on for the source device connected to the selected HDMI input. The power for this unit is linked to the power of the source device connected to the HDMI input connector, and automatically turns on or to standby.

Power automatically turns off

This unit is linked to the power of the source device connected to the HDMI input connector, and automatically turns to standby.

Operations cannot be performed through the remote control unit

The battery is used up. Replace it with a new battery (CR2032).

Operate the remote control unit within a distance of about 23 ft/7 m from this unit and at an angle of within 30°.

Remove any obstacle between this unit and the remote control unit.

The orientation of the coin type lithium battery (CR2032) is incorrect. Confirm that the Thread-Plus mark on the battery is facing upward.

The set’s remote control sensor is exposed to strong light (direct sunlight, inverter type fluorescent bulb light, etc.). Move the set to a place in which the remote control sensor will not be exposed to strong light.

This will disable remote sensor reception of this unit.

No video is shown on the TV

Check the connections for all devices.

Insert connection cables all the way in.

Check whether you have mistaken the HDMI input connector for the HDMI output connector or vice versa.

Confirm that the power of the source device is turned on.

Confirm that the correct inputs are selected for this unit, the AV receiver/AV amplifier, and the TV.

Confirm that the resolutions of the source device and the TV are correct.

When enjoying content that is copyright-protected with HDCP 2.2 or HDCP 2.3, use a source device and TV that are compatible with HDCP 2.2 or HDCP 2.3.

Use a certified Ultra High Speed HDMI cable to enjoy 8K or 4K 120Hz videos.

Inputs of this unit cannot be switched with the HDMI control (CEC) function

Check whether the HDMI CONTROL switch on the side panel of this unit is turned ON.

Check whether the HDMI control function settings are enabled for all devices connected to this unit. In the settings for the connected source devices, if there are settings to link to and turn on other devices when the power is turned on, enable those settings as well.

The specifications for HDMI control vary by device. If the source device has an auto standby function, it is recommended to enable the auto standby function so that the power turns off automatically when not in use.

When you make connection related changes such as connecting an additional HDMI device, the link operation settings may be initialized. Turn off this unit and devices connected via HDMI, and turn them on again.

Depending on the connected devices and settings, the HDMI control function may not work. If the problem is not fixed even after confirming the above, use the remote control unit to change the inputs for this unit directly.

The inputs for this unit change when this unit receives the signals of the remote control supplied with the AV receiver/AV amplifier

The AVR CONTROL switch on the side panel of this unit is turned ON. If you do not want to use it, turn the switch OFF.