Desired sound does not come out

The volume does not increase.

The maximum volume is set too low. Set the maximum volume using “Limit” on the menu. link

Appropriate volume correction processing is performed according to the input audio format and settings, so the volume may not reach the upper limit.

The volume of Bluetooth headphones does not decrease.

Bluetooth headphones volume cannot be adjusted from this unit. Use a Bluetooth headphones with volume adjustment.

No sound comes out with the HDMI connection.

Check the connection of the HDMI connectors. link

When outputting HDMI audio from the speakers, set “HDMI Audio Out” on the menu to “AVR”. To output from the TV, set “TV”. link

When using the HDMI Control function, check that the audio output is set to the AV amplifier on the TV. link

When an eARC function-compatible television is connected, television audio is not output from the speaker connected to this unit

eARC function settings may be required depending on the eARC function-compatible television you are using. Make sure eARC is set to on if this setting exists on your television. For more information, check your television’s owner’s manual.

Make sure the input source of this unit is “TV Audio”.

The eARC function does not operate when the HDMI input connector is set to the “TV Audio” input source. To enable eARC function operation, remove the HDMI input connector setting, then restart this unit and the television. link

No sound comes out of a specific speaker.

Check that speaker cables are properly connected.

Check that a selection other than “None” is set for the “Speaker Config.” setting in menu. link

Check the “Assign Mode” setting in the menu. link

When the sound mode is “Stereo” and “Virtual”, audio is only output from the front speakers and subwoofer.

Audio is not output from the surround back speaker if “Speaker Virtualizer” is set to “On” when “Speaker Config.” - “Surr. Back” is set to “1 spkr” in the menu. link

No sound is produced from subwoofer.

Check the subwoofer connections.

Turn on the subwoofer’s power.

Set “Speaker Config.” – “Subwoofer” on the menu to “Yes”. link

When “Speaker Config.” - “Front” in the menu is set to “Large”, depending on the input signal and the sound mode, no sound may be output from the subwoofer. link

When no subwoofer audio signal (LFE) is included in the input signals, no sound may be output from the subwoofer. link

You can make the subwoofer always output sound by setting the “Subwoofer Mode” to “LFE+Main”. link

DTS sound is not output.

Check that the digital audio output setting on the connected device is set to “DTS”.

Dolby Atmos, Dolby TrueHD, DTS-HD, Dolby Digital Plus audio is not output.

Make HDMI connections. link

Check the digital audio output setting on the connected device. On some devices, “PCM” is set by default.

DTS Neural:X mode cannot be selected.

DTS Neural:X cannot be selected when using the headphones.

Dolby Surround mode cannot be selected.

Dolby Surround cannot be selected when using the headphones.

Sound modes other than “Stereo” or “Direct” cannot be selected.

Only “Stereo” or “Direct” can be selected for the sound mode if Headphone:X signals are input.

Audyssey MultEQ®, Audyssey Dynamic EQ® and Audyssey Dynamic Volume® cannot be selected.

These cannot be selected when you have not performed Audyssey® Setup. link

Switch to a sound mode other than “Direct” or “Pure Direct”. link

These cannot be selected when sound mode is “DTS Virtual:X” or sound mode that have “+Virtual:X” in the sound mode name.

These cannot be selected when using the headphones.

“M-DAX” cannot be selected.

Check that an analog signal or PCM signal (Sample Rate = 44.1/48 kHz) is input. For playback of multichannel signals such as Dolby Digital or DTS surround, “M-DAX” cannot be used. link

Switch to a sound mode other than “Direct” or “Pure Direct”. link

No sound is output when using ZONE2.

Digital signal audio input from the HDMI connector or digital audio connectors (OPTICAL/COAXIAL) cannot be played back. Use analog connections.

When listening to audio from a Bluetooth device in ZONE2, remove any obstructions between the Bluetooth device and this unit and use it within a range of about 98.4 ft/30 m.

Sound mode settings are not available when using Bluetooth headphones. Audio menu settings are also not available.

This unit cannot change sound mode or audio menu settings for audio output to Bluetooth headphones.

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