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Desired sound does not come out
The volume does not increase.
The maximum volume is set too low. Set the maximum volume using “Limit” on the menu. link
Appropriate volume correction processing is performed according to the input audio format and settings, so the volume may not reach the upper limit.
No sound comes out with the HDMI connection.
Check the connection of the HDMI connectors. link
When outputting HDMI audio from the speakers, set “HDMI Audio Out” on the menu to “AVR”. To output from the TV, set “TV”. link
When using the HDMI Control function, check that the audio output is set to the AV amplifier on the TV. link
When an eARC function-compatible television is connected, television audio is not output from the speaker connected to this unit
eARC function settings may be required depending on the eARC function-compatible television you are using. Make sure eARC is set to on if this setting exists on your television. For more information, check your television’s owner’s manual.
Make sure the input source of this unit is “TV Audio”.
The eARC function does not operate when the HDMI input connector is set to the “TV Audio” input source. To enable eARC function operation, remove the HDMI input connector setting, then restart this unit and the television. link
No sound comes out of a specific speaker.
Check that speaker cables are properly connected.
Check that a selection other than “None” is set for the “Speaker Config.” setting in menu. link
When the sound mode is “Stereo” and “Virtual”, audio is only output from the front speakers and subwoofer.
No sound is produced from subwoofer.
Check the subwoofer connections.
Turn on the subwoofer’s power.
Set “Speaker Config.” – “Subwoofer” on the menu to “Yes”. link
When “Speaker Config.” - “Front” in the menu is set to “Large”, depending on the input signal and the sound mode, no sound may be output from the subwoofer. link
When no subwoofer audio signal (LFE) is included in the input signals, no sound may be output from the subwoofer. link
You can make the subwoofer always output sound by setting the “Subwoofer Mode” to “LFE+Main”. link
DTS sound is not output.
Check that the digital audio output setting on the connected device is set to “DTS”.
Dolby TrueHD, DTS-HD, Dolby Digital Plus audio is not output.
Make HDMI connections. link
Check the digital audio output setting on the connected device. On some devices, “PCM” is set by default.
Dolby PL 
mode or DTS Neo:6 mode cannot be selected.
It cannot be selected when “Speaker Config.” - “Surround” is set for “None”. link
Dolby PL or DTS Neo:6 cannot be selected when using headphones.
Audyssey MultEQ®, Audyssey Dynamic EQ® and Audyssey Dynamic Volume® cannot be selected.
These cannot be selected when you have not performed Audyssey® Setup. link
Switch to a sound mode other than “Direct” or “Pure Direct”. link
These cannot be selected when using the headphones.
“M-DAX” cannot be selected.
Check that an analog signal or PCM signal (Sample Rate = 44.1/48 kHz) is input. For playback of multichannel signals such as Dolby Digital or DTS surround, “M-DAX” cannot be used. link
Switch to a sound mode other than “Direct” or “Pure Direct”. link