Troubleshooting

Check whether the power plug is correctly inserted into the power outlet.

The sleep timer is set. Turn on the power again.

“Auto Standby” is set. “Auto Standby” is triggered when there is no operation for a set amount of time. To disable “Auto Standby”, set “Auto Standby” on the menu to “Off”.

The protection circuit has been activated due to a rise in temperature within this unit. Turn the power off, wait about an hour until this unit cools down sufficiently, and then turn the power on again.

Please re-install this unit in a place having good ventilation.

Check the speaker connections. The protection circuit may have been activated because speaker cable core wires came in contact with each other or a core wire was disconnected from the connector and came in contact with the rear panel of this unit. After unplugging the power cord, take corrective action such as firmly re-twisting the core wire or taking care of the connector, and then reconnect the wire.

Turn down the volume and turn on the power again.

This unit’s amplifier circuit has failed. Unplug the power cord and contact our customer service center.

Batteries are worn out. Replace with new batteries.

Operate the remote control unit within a distance of about 7 m from this unit and at an angle of within 30°.

Remove any obstacle between this unit and the remote control unit.

Insert the batteries in the proper direction, checking the and marks.

The set’s remote control sensor is exposed to strong light (direct sunlight, inverter type fluorescent bulb light, etc.). Move the set to a place in which the remote control sensor will not be exposed to strong light.

When using a 3D video device, the remote control unit of this unit may not function due to effects of infrared communications between units (such as TV and glasses for 3D viewing). In this case, adjust the direction of units with the 3D communications function and their distance to ensure they do not affect operations from the remote control unit of this unit.

Set “Dimmer” on the menu to something other than “Off”.

When the sound mode is set to “Pure Direct”, the display is off.

Check the connections for all devices.

Insert connection cables all the way in.

Check that input connectors and output connectors are not reversely connected.

Check cables for damage.

Check that speaker cables are properly connected. Check that cable core wires come in contact with the metal part on speaker terminals.

Securely tighten the speaker terminals. Check speaker terminals for looseness.

Check that a proper input source is selected.

Adjust the volume.

Cancel the mute mode.

Check the digital audio input connector setting.

Check the digital audio output setting on the connected device. On some devices, the digital audio output is set to off by default.

When a headphone is plugged into the PHONES jack on the main unit, sound is not output from the speaker terminal and PRE OUT connector.

When this unit is connected to a device equipped with a DVI-D connector, no sound is output. Make a separate audio connection.

The maximum volume is set too low. Set the maximum volume using “Limit” on the menu.

Appropriate volume correction processing is performed according to the input audio format and settings, so the volume may not reach the upper limit.

Check the connection of the HDMI connectors.

When outputting HDMI audio from the speakers, set “HDMI Audio Out” on the menu to “AVR”. To output from the TV, set “TV”.

When using the HDMI control function, check that the audio output is set to the AV amplifier on the TV.

Check that speaker cables are properly connected.

Check that a selection other than “None” is set for the “Speaker Config.” setting in menu.

When the sound mode is “Stereo” and “Virtual”, audio is only output from the front speakers and subwoofer.

Check the subwoofer connections.

Turn on the subwoofer’s power.

Set “Speaker Config.” – “Subwoofer” on the menu to “Yes”.

When “Speaker Config.” - “Front” in the menu is set to “Large”, depending on the input signal and the sound mode, no sound may be output from the subwoofer.

When no subwoofer audio signal (LFE) is included in the input signals, no sound may be output from the subwoofer.

You can make the subwoofer always output sound by setting the “Subwoofer Mode” to “LFE+Main”.

Check that the digital audio output setting on the connected device is set to “DTS”.

Set “Decode Mode” on the menu to “Auto” or “DTS”.

Make HDMI connections.

Check the digital audio output setting on the connected device. On some devices, “PCM” is set by default.

It cannot be selected when “Speaker Config.” - “Surround” is set for “None”.

Dolby PL or DTS Neo:6 cannot be selected when using headphones.

These cannot be selected when you have not performed Audyssey_® Setup.

Switch to a sound mode other than “Direct” or “Pure Direct”.

These cannot be selected when using the headphones.

Check that an analog signal or PCM signal (Sample Rate = 44.1/48 kHz) is input. For playback of multichannel signals such as Dolby Digital or DTS surround, “M-DAX” cannot be used.

Switch to a sound mode other than “Direct” or “Pure Direct”.

When the transfer speed of the USB memory device is slow, sound may occasionally be interrupted.

The network communication speed is slow or the radio station is busy.

When making a call, keep a distance of 20 cm or longer between iPhone and this unit.

Change the antenna orientation or position.

Separate the AM loop antenna from the unit.

Use an outdoor antenna.

Separate the antenna from other connection cables.

Lower the volume.

Set “Off” to the ECO Mode. When “On” or “Auto” is in the ECO Mode, the audio may by distorted when the playback volume is high.

If nearby devices cause playback to cut out due to electronic interference, switch to a wired LAN connection.

Particularly when you play back large music files, depending on your wireless LAN environment, the playback sound may be interrupted. In this case, make the wired LAN connection.

Check the connections for all devices.

Insert connection cables all the way in.

Check that input connectors and output connectors are not reversely connected.

Check cables for damage.

Match the input settings to the input connector of the TV connected to this unit.

Check that the proper input source is selected.

Check the video input connector setting.

Check that the resolution of the player corresponds to that of the TV.

Check whether the TV is compatible with copyright protection (HDCP). If connected to a device not compatible with HDCP, video will not be output correctly.

To enjoy content that is copyright protected by HDCP 2.2, use a playback device and TV compatible with HDCP 2.2 only.

Use an “High Speed HDMI cable with Ethernet” or “High speed cable” that comes with the HDMI logo if you wish to playback 4K (60/50 Hz) video.

With the DVI-D connection, on some device combinations, devices may not function properly due to the copy guard copyright protection (HDCP).

The video being played will not appear in the background of the menu when the menu is operated during playback of the following video signals.
- Some images of 3D video content
- Computer resolution images (example: VGA)
- Video with an aspect ratio other than 16:9 or 4:3
- Some images of 4K video content

The menu screen is only displayed on this unit and a TV connected with an HDMI cable. If this unit is connected to a TV using a different video output connector, operate while watching the display on this unit.

The status information will not appear on the TV when the following video signals are being played.
- Some images of 3D video content
- Computer resolution images (example: VGA)
- Video with an aspect ratio other than 16:9 or 4:3
- Some images of 4K video content

When a 2D video is converted to a 3D video on the TV, the menu screen or status information screen is not displayed properly.

In the pure direct playback mode, the menu screen or status information is not displayed. Switch to a sound mode other than the pure direct mode.

Set the “TV Format” setting in the menu to a selection that is appropriate for the TV.

When using iPod by connecting it to the USB port, some iPod variations are not supported.

When iPod is connected by using a USB cable other than the genuine cable, iPod may not be recognized. Use a genuine USB cable.

This unit and PC / iPhone / iPod touch / iPad are not connected to the same network (LAN). Connect it to the same LAN as this unit.

The firmware on iTunes / iPhone / iPod touch / iPad is not compatible with AirPlay. Update the firmware to the latest version.

The volume on iTunes / iPhone / iPod touch / iPad is set to the minimum level. The volume on iTunes / iPhone / iPod touch / iPad is linked with the volume on this unit. Set a proper volume level.

The AirPlay playback is not performed, or this unit is not selected. Click the AirPlay icon on the iTunes / iPhone / iPod touch / iPad screen and select this unit.

Quit the application running in the background of the iPhone/iPod touch/iPad, and then play using AirPlay.

Some external factors may be affecting the wireless connection. Modify the network environment by taking measures such as shortening the distance from the wireless LAN access point.

Enable the “Allow iTunes audio control from remote speakers” setting on iTunes. Then, you can perform playback, pause, and skip operations through the remote control unit.

This unit cannot recognize the USB memory device. Disconnect and reconnect the USB memory device.

Mass storage class compatible USB memory devices are supported.

This unit does not support a connection through a USB hub. Connect the USB memory device directly to the USB port.

The USB memory device must be formatted to FAT16 or FAT32.

Not all USB memory devices are guaranteed to work. Some USB memory devices are not recognized. When using a type of portable hard disc drive compatible with the USB connection that requires power from an AC adapter, use the AC adapter that came with the drive.

Files of a type not supported by this unit are not displayed.

This unit is able to display files in a maximum of eight folder layers. A maximum of 5000 files (folders) can also be displayed for each layer. Modify the folder structure of the USB memory device.

When multiple partitions exist on the USB memory device, only files on the first partition are displayed.

Files are created in a format that is not supported by this unit. Check the formats supported by this unit.

You are attempting to play a file that is copyright protected. Files that are copyright protected cannot be played on this unit.

Playback may not be possible if the album art file size exceeds 2 MB.

Characters that cannot be displayed have been used. On this unit, characters that cannot be displayed are replaced with a “. (period)”.

The Bluetooth function in the Bluetooth device has not been enabled. See the Owner’s Manual of the Bluetooth device to enable the Bluetooth function.

Bring the Bluetooth device near to this unit.

The Bluetooth device cannot connect with this unit if it is not compatible with the A2DP profile.

Turn the power of the Bluetooth device off and on again, and then try again.

Bring the Bluetooth device near to this unit.

Remove obstructions between the Bluetooth device and this unit.

To prevent electromagnetic interference, locate this unit away from microwave ovens, wireless LAN devices and other Bluetooth devices.

Reconnect the Bluetooth device.

The LAN cable is not properly connected, or the network is disconnected. Check the connection status.

Perform the network diagnostic mode.

The selected radio station is broadcasting in a format that is not supported by this unit. Formats that can be played back in this unit are MP3, WMA and AAC.

The firewall function is enabled on the router. Check the firewall setting.

The IP address is not properly set.

Check the power of the router is on.

To obtain the IP address automatically, enable the DHCP server function on the router. Also, set the DHCP setting to “On” on this unit.

To obtain the IP address manually, set the IP address and proxy on this unit.

Some radio stations broadcast silently during some time period. In this case, no audio is output. Wait for a while and select the same radio station, or select another radio station.

Radio station is not currently in service. Register radio stations in service.

The selected radio station is not in service. Select a radio station in service.

Files are stored in a non-compatible format. Record in a compatible format.

Files that are copyright protected cannot be played on this unit.

The set’s USB port cannot be used for connection to a computer.

Media sharing settings are not correct. Change media sharing settings so that the unit can access the folders on your computer.

The computer’s or router’s firewall is activated. Check the computer’s or router’s firewall settings.

Computer’s power is not turned on. Turn on the power.

Server is not running. Launch the server.

Set’s IP address is wrong. Check the set’s IP address.

Even if PC is connected to the USB port on this unit, music files on it cannot be played back. Connect PC to this unit through the network.

Files of a type not supported by this unit are not displayed.

If you use a NAS in conformity with the DLNA standard, enable the DLNA server function in the NAS setting.

If you use a NAS that does not conform with the DLNA standard, play the music via a PC. Set Windows Media Player’s media sharing function and add NAS to the selected play folder.

If connection is restricted, set audio equipment as the connection target.

The online service may have been discontinued.

Check that “HDMI Control” in the menu is set to “On”.

You cannot operate devices that are not compatible with the HDMI control function. In addition, depending on the connected device or the settings, the HDMI control function may not work. In this case, operate the external device directly.

Check that the HDMI control function setting is enabled on all devices connected to this unit.

When you make connection related changes such as connecting an additional HDMI device, the link operation settings may be initialized. Turn off this unit and devices connected via HDMI, and turn them on again.

The network name (SSID), password and encryption setting have not been set up correctly. Configure the network settings according to the setting details of this unit.

Shorten the distance from the wireless LAN access point and remove any obstructions to improve access first before re-connecting again. Place the unit away from microwave ovens and other network access points.

Configure the access point channel settings away from channels that are being used by other networks.

This unit is not compatible with WEP (TSN).

Check that the WPS mode of the router is operating.

Press the WPS button on the router and then press the “Connect” button displayed on the TV within 2 minutes.

A router/settings that are compatible with WPS 2.0 standards are required. Set the encryption time to “None”, “WPA-PSK (AES)” or WPA2-PSK (AES).

If the router encryption method is WEP/WPA-TKIP/WPA2-TKIP, you cannot connect by using the WPS button. In this case, use the “Scan Networks” or “Manual” method to connect.

Update the iPhone/iPod touch/iPad firmware to the latest version.

When using a USB cable to configure the settings, the iOS device firmware version needs to support iOS 5 or later. When configuring the settings via a wireless connection, iOS 7 or later needs to be supported.