Frequently asked questions

Where can I purchase a Dirac Live license?

You can purchase a Dirac Live license on the Dirac website (www.dirac.com/marantz).

Can I apply Dirac Live to multiple devices with one Dirac Live license?

No. Dirac Live licenses are registered to the device itself. To apply Dirac Live to multiple devices, you will need to purchase a license for each device.

My device is not detected by the Dirac Live software.

Make sure your device and your computer are connected to the same network and that both can connect to the internet. Connect to a network.link

Restart the Dirac Live software.

Restarting the device may improve the problem.
Remove and re-insert the power cord of the unit.

Your router or its settings may be incompatible with the Dirac Live software or your device. Use a different router or check the settings of your router.

Can Dirac Live measure Low Pass Filter and High Pass Filter?

Dirac Live Room Correction does not support automatic measurement of Low Pass Filter and High Pass Filter. You will need to manually configure the settings in the device settings menu before measuring.

Can target curves be edited offline?

No. Your device needs to be connected to your computer to edit target curves.

An error message is displayed in the Dirac Live software.

Make sure the Dirac Live software is updated to the latest version.
To check whether you are using the latest version, go to:
www.dirac.com/live/downloads/

I can't use Dirac Live filters.

Dirac Live filters can be set in HEOS App, “Now Playing” - “Sound Options” - “Dirac Live Filter”. Setting up Dirac Live on this unitlink

Can I use the Dirac Live iOS or Android app instead of the Dirac Live software for PC or Mac?

Not available. For measurements using iOS or Android Dirac Live apps, it is necessary to connect a measurement USB microphone to the device being measured, but this unit does not support connection to USB microphones.

Although a subwoofer is connected, the subwoofer is not displayed in the Dirac Live app.

Even when a subwoofer is connected to this unit, the subwoofer will not be displayed in the Dirac Live app. Wired subwoofers are measured simultaneously with each speaker. Also, wireless subwoofers are not measured.