Desired sound does not come out

The maximum volume is set too low. Set the maximum volume using “Limit” on the menu. link

Appropriate volume correction processing is performed according to the input audio format and settings, so the volume may not reach the upper limit.

Bluetooth headphones volume cannot be adjusted from this unit. Use a Bluetooth headphones with volume adjustment.

Check the connection of the HDMI connectors. link

When outputting HDMI audio from the speakers, set “HDMI Audio Out” on the menu to “AVR”. To output from the TV, set “TV”. link

When using the HDMI Control function, check that the audio output is set to the AV amplifier on the TV. link

eARC function settings may be required depending on the eARC function-compatible television you are using. Make sure eARC is set to on if this setting exists on your television. For more information, check your television’s owner’s manual.

Make sure the input source of this unit is “TV Audio”.

The eARC function does not operate when the HDMI input connector is set to the “TV Audio” input source. To enable eARC function operation, remove the HDMI input connector setting, then restart this unit and the television. link

Check that speaker cables are properly connected.

Check that a selection other than “None” is set for the “Speaker Config.” setting in menu. link

Check the “Assign Mode” setting in the menu. link

When the sound mode is “Stereo” and “Virtual”, audio is only output from the front speakers and subwoofer.

Audio is not output from the surround back speaker if “Speaker Virtualizer” is set to “On” when “Speaker Config.” - “Surr. Back” is set to “1 spkr” in the menu. link

When “Speaker Config.” - “Surr. Back” is set to “2 spkrs”, “Speaker Config.” - “Center” is set to “Large” or “Small”, and sound mode is set to “IMAX DTS”, surround audio is output from the surround back speaker. Audio is not output from the surround speaker. link

Check the subwoofer connections.

Turn on the subwoofer’s power.

Set “Speaker Config.” - “Subwoofer” in the menu to “1 spkr” or “2 spkrs”. link

When “Speaker Config.” - “Front” in the menu is set to “Large”, depending on the input signal and the sound mode, no sound may be output from the subwoofer. link

When no subwoofer audio signal (LFE) is included in the input signals, no sound may be output from the subwoofer. link

You can make the subwoofer always output sound by setting the “Subwoofer Mode” to “LFE+Main”. link

Check that the digital audio output setting on the connected device is set to “DTS”.

Make HDMI connections. link

Check the digital audio output setting on the connected device. On some devices, “PCM” is set by default.

DTS Neural:X cannot be selected when using the headphones.

Dolby Surround cannot be selected when using the headphones.

IMAX DTS:X and IMAX DTS cannot be selected but DTS:X and DTS can be selected, when the headphones are used.

Only “Stereo” or “Direct” can be selected for the sound mode if Headphone:X signals are input.

These cannot be selected when you have not performed Audyssey_® Setup. link

Switch to a sound mode other than “Direct” or “Pure Direct”. link

Audyssey Dynamic EQ_®, Audyssey Dynamic Volume_® and Audyssey LFC™ cannot be selected when sound mode is “DTS Virtual:X” or sound mode that have “+ Virtual:X” in the sound mode name.

These cannot be selected when using the headphones.

Check that an analog signal or PCM signal (Sample Rate = 44.1/48 kHz) is input. For playback of multichannel signals such as Dolby Digital or DTS surround, “M-DAX” cannot be used. link

Switch to a sound mode other than “Direct” or “Pure Direct”. link

In ZONE2/ZONE3, the audio can be played back when signals input from digital connectors (OPTICAL/COAXIAL) are in 2ch PCM format.

In ZONE2, the audio can be played back when signals input from the HDMI connector are in 2ch PCM format. To play back the audio in ZONE2 irrespective of the input signal format, set “HDMI Audio” in the menu to “PCM”. Depending on the played back device, the audio may not be played back even with this setting. In that case, set the audio format to “PCM (2ch)” on the played back device. link

When listening to audio from a Bluetooth device in ZONE2/ZONE3, remove any obstructions between the Bluetooth device and this unit and use it within a range of about 98.4 ft/30 m.

This unit cannot change sound mode or audio menu settings for audio output to Bluetooth headphones.