Troubleshooting

Check whether the power plug is correctly inserted into the power outlet.

This unit is in standby mode. Press the button on the unit or the POWER button on the remote control.

The Auto Standby mode is on. The Auto Standby mode switches the unit to standby mode when the unit is not operated for approximately 30 minutes. To disable Auto Standby mode, set “AutoStby” on the menu to “Off”.

The protection circuit has been activated due to a rise in temperature within this unit. Turn the power off, wait about an hour until this unit cools down sufficiently, and then turn the power on again.

Please re-install this unit in a place having good ventilation.

Check the speaker connections. The protection circuit may have been activated because speaker cable core wires came in contact with each other or a core wire was disconnected from the connector and came in contact with the rear panel of this unit. After unplugging the power cord, firmly re-twist the core wire, and then reconnect the wire.

Turn down the volume and turn on the power again.

This unit’s amplifier circuit has failed. Unplug the power cord and contact our customer service center.

The USB memory device is not supported. Please use a USB memory device with an operating current that is less than 1A.

The voltage able to be supplied from this unit via the USB memory device has been exceeded. Remove the power cable from the wall socket, remove the USB memory device and switch the power on again.

Batteries are worn out. Replace with new batteries.

Operate the remote control unit within a distance of about 23 ft/7 m from this unit and at an angle of within 30°.

Remove any obstacle between this unit and the remote control unit.

Insert the batteries in the proper direction, checking the and marks.

The set’s remote control sensor is exposed to strong light (direct sunlight, inverter type fluorescent bulb light, etc.). Move the set to a place in which the remote control sensor will not be exposed to strong light.

When using a 3D video device, the remote control unit of this unit may not function due to effects of infrared communications between units (such as TV and glasses for 3D viewing). In this case, adjust the direction of units with the 3D communications function and their distance to ensure they do not affect operations from the remote control unit of this unit.

Press the DIMMER button, and change the setting to anything other than off.

Check the connections for all devices.

Insert connection cables all the way in.

Check cables for damage.

Check that speaker cables are properly connected. Check that cable core wires come in contact with the metal part on speaker terminals.

Securely tighten the speaker terminals. Check speaker terminals for looseness.

Check that a proper input source is selected.

The volume is set to the minimum level. Adjust the volume to a suitable level.

Cancel the mute mode.

No sound is output from the speakers when headphones are connected.

Do not start applications other than the player software while playing music on your computer.

Press the SETUP button on the remote control to adjust the balance.

Check the subwoofer connections.

Switch the subwoofer power on.

“Bass” and “Treble” setting values are not reflected in Subwoofer out.

Set “Off” to the “S.Direct”.

Switch “H/P Gain” to “Mid” or “High” if using headphones with high impedance or low sensitivity.

Reconnect the USB cable to the USB port on your computer. When this unit is still not recognized after reconnection, connect to a different USB port.

Restart your computer.

Check the OS of your computer.

When your computer is running on Windows, a dedicated driver software should be installed.

Select this unit as the playback device in the sound settings on the computer.

When digital audio signals cannot be detected properly, “Unlocked” is displayed.

“Unsupported” is displayed when audio signals that are not supported by this unit are input. Check the settings on your computer or player software.

If the computer you use is “Mac OS”, please check if the “HD-AMP1” format is set below “384000.0 Hz” using the “Audio MIDI Setup”.

When digital audio signals cannot be detected properly, “Unlocked” is displayed.

“Unsupported” is displayed when audio signals that are not supported by this unit are input. Check the audio output signal format from your digital device.

When using iPod by connecting it to the USB port, some iPod variations are not supported.

When iPod is connected by using a USB cable other than the genuine cable, iPod may not be recognized. Use a genuine USB cable.

This unit may not recognize the USB memory device due to poor connection, etc. Make sure that the connection is made properly by taking actions such as disconnecting and reconnecting the USB memory device.

Mass storage class compatible USB memory devices are supported.

This unit does not support a connection through a USB hub. Connect the USB memory device directly to the USB port.

The USB memory device must be formatted to FAT16 or FAT32.

Not all USB memory devices are guaranteed to work. Some USB memory devices are not recognized. When using a type of portable hard disc drive compatible with the USB connection that requires power from an AC adapter, use the AC adapter that came with the drive.

Files of a type not supported by this unit are not displayed.

This unit can display a file structure with up to 8 levels, up to 200 folders and up to 2,000 files in total. Modify the folder structure of the USB memory device.

When multiple partitions exist on the USB memory device, only files on the first partition are displayed.

Files are created in a format that is not supported by this unit. Check the formats supported by this unit.

Files that are copyright protected cannot be played on this unit.

If a file is unplayable, “Unsupported” is displayed and the next file is played.

Characters that cannot be displayed have been used. On this unit, characters that cannot be displayed are replaced with a “.” (period).