No video is shown on the TV
No picture appears.
Check the connections for all devices. link
Insert connection cables all the way in.
Check that input connectors and output connectors are not reversely connected.
Check cables for damage.
Match the input settings to the input connector of the TV connected to this unit. link
Check that the proper input source is selected. link
Check the video input connector setting. link
Check that the resolution of the player corresponds to that of the TV. link
Check whether the TV is compatible with copyright protection (HDCP). If connected to a device not compatible with HDCP, video will not be output correctly. link
To enjoy content that is copyright protected by HDCP 2.2, use a playback device and TV compatible with HDCP 2.2 only.
The HDMI signal cannot be converted to an analog signal. Use analog connections. link
To play back a 4K (60/50Hz) video, use a “High Speed HDMI Cable” or an “High Speed HDMI Cable with Ethernet”. In order to achieve a higher fidelity for 4K (60/50Hz) videos, it is recommended to use a “Premium High Speed HDMI Cables” or an “Premium High Speed HDMI Cables with Ethernet” that has an HDMI Premium Certified Cable label on the product package.
No video is shown on the TV with the DVI-D connection.
With the DVI-D connection, on some device combinations, devices may not function properly due to the copy guard copyright protection (HDCP). link
No video from an input source such as a game console is shown on the TV.
When special video signals are input from a game console, etc., the Video Conversion function may not function. Connect the input connector to the monitor output connector of the same type.
While the menu is being displayed, no video is shown on the TV.
The video being played will not appear in the background of the menu when the menu is operated during playback of the following video signals.
- Some images of 3D video contents
- Computer resolution images (example: VGA)
- Video with an aspect ratio other than 16:9 or 4:3
- 4K (60/50 Hz) video
- Some kind of HDR signals
When using HDMI ZONE2, the video output in MAIN ZONE is interrupted.
When ZONE2 is operated with the same input source selected for MAIN ZONE and ZONE2, video in MAIN ZONE may be interrupted.